The ring is a popular home security system that offers various features, including the ability to add shared users to your account. Shared users allow family members, roommates, or trusted individuals to access and control your Ring devices.
However, sometimes users encounter issues with Ring-shared users not working as expected.
In this blog post, we will explore common problems and provide troubleshooting steps to help you resolve these issues effectively.
Before delving into the troubleshooting steps, let’s briefly understand what Ring Shared users are and how they function. Shared users are individuals who have been granted access to a Ring account by the primary account holder.
They can use the Ring app to view live feeds, receive notifications, and interact with Ring devices based on the permissions granted to them.
Common Issues with Ring Shared Users:
- Access denied or limited access: Shared users may experience difficulties accessing certain Ring devices or features due to incorrect account settings or device compatibility issues.
- Connectivity problems: Shared users might encounter issues connecting to Ring devices, leading to delayed notifications or failed live feed access.
- Inconsistent notifications: Shared users may receive notifications intermittently or not at all, even though they have been granted access to receive them.
- App freezing or crashing: The Ring app might freeze or crash for shared users, hindering their ability to use the features properly.
1. Verify account settings:
- Ensure that the primary account holder has granted the necessary permissions to the shared user.
- Double-check the shared user’s role and associated device access rights.
- Confirm that two-factor authentication is enabled for both the primary account holder and the shared user.
2. Check device compatibility:
- Ensure that the Ring devices the shared user is trying to access are compatible with shared user functionality.
- Check the Ring website or app for a list of supported devices for shared users.
- Verify that the shared user has been granted access to the specific Ring devices they are trying to control.
3. Update the Ring app:
- Update the Ring app to the latest version to ensure compatibility and access to any bug fixes or new features.
- Outdated app versions can sometimes cause compatibility issues with shared user functionality.
4. Restart devices:
- Ask both the primary account holder and shared user to restart their devices (e.g., smartphones, and tablets) to resolve any temporary connectivity or software glitches.
5. Reset shared user settings:
- In the Ring app, navigate to the settings section and remove the shared user.
- Request the shared user to log out of their Ring app.
- Add the shared user back to the Ring account and configure their permissions and device access settings again.
6. Make Certain You Used the Correct Email
- You need to know the email address of the person you want to add as a shared user on your Ring account. Your invitation won’t reach them if you provide the incorrect address.
- Ask them to look in their spam folder, too. Instead of their primary inbox, the invitation could have accidentally filtered into that folder.
7. Verify Your Ownership of the Device
- Users may only be added and removed by the device’s owner. You are unable to invite additional users to your Ring account if you are using the shared user or guest user roles. It can only be done by the owner.
Additionally, if you bought the item straight from another user, you could not really be the owner. In this situation, you would have to declare yourself the account’s owner, erase the previous user from it, and then issue invites to shared users. Click here to read more about the procedure.
Contacting Ring Support
If the troubleshooting steps mentioned above do not resolve the issue, it’s advisable to contact Ring support. They have dedicated customer support teams that can assist you in resolving complex issues related to shared users.
Provide them with a detailed description of the problem, the steps you’ve already taken, and any error messages encountered.
Considerations and Limitations
It’s important to be aware of a few additional considerations regarding Ring shared users:
- Ring limits the number of shared users that can be added to an account.
- Certain advanced features, such as controlling professional monitoring settings, might only be accessible to the primary account holder.
Ring-shared users offer a convenient way to involve trusted individuals in your home security setup. However, if you encounter issues with shared users not working correctly, the troubleshooting steps outlined in this article should help you resolve them.
By verifying account settings, checking device compatibility, updating the Ring app, restarting devices, and resetting shared user settings if necessary, you can ensure a seamless experience for all users. If the problem persists, don’t hesitate to reach out to Ring support for further assistance.
Troubleshooting Ring shared user issues requires a systematic approach. Start by checking the account settings and permissions, move on to device compatibility and software updates, and consider restarting devices before resorting to resetting shared user settings.
By following these steps, you increase the likelihood of resolving the issues and restoring the proper functioning of Ring-shared users.
Q1: Why are my Ring shared users not able to access the Ring devices?
A1: There could be several reasons for this issue. First, make sure that the shared users have been properly invited and have accepted the invitation. Additionally, ensure that the shared users have the necessary permissions and access rights to control the Ring devices. Lastly, check if there are any connectivity issues with the Ring devices or if the Ring app needs an update.
Q2: I invited someone to be a shared user on my Ring account, but they cannot see any devices. What should I do?
A2: If the shared user cannot see any devices, try the following troubleshooting steps: Make sure that the Ring devices are set to be shared with the specific user. Check if the shared user is using the correct email address associated with their Ring account. Verify that the Ring devices have a stable internet connection. If the problem persists, contacting Ring customer support for further assistance is recommended.
Q3: Can I control the level of access shared users have to my Ring devices?
A3: Yes, Ring provides different levels of access for shared users. As the owner of the Ring devices, you can choose to grant shared users full control, limited control, or view-only access. Full control allows them to control the devices and access recordings, while limited control restricts certain settings and access to recordings. View-only access enables them to monitor the devices without controlling them.
Q4: My shared user's app is not sending notifications for Ring events. How can I fix this?
A4: To resolve the notification issue, make sure the shared user has enabled notifications in their Ring app settings. They should also check their device's general notification settings to ensure they are not blocked or silenced. Additionally, verify that the shared user's app and the Ring app are up to date. If the problem persists, restarting the devices or reinstalling the Ring app may help.
Q5: Are there any limitations to the number of shared users I can add to my Ring account?
A5: Ring allows you to add multiple shared users to your account, but there is a limit. The exact number of shared users you can add depends on the Ring device and subscription plan you have. It's recommended to refer to Ring's official documentation or contact their customer support to confirm the specific limitations for your setup.